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RMA Request Form

AEWIN sales team and distributor partners would like to provide you with the best service to meet your needs.
Please fill out the following guest book.
 

-RMA: All AEWIN standard board-level & system-level products carry a warranty period of 12 months* from date of shipment for (If the date of shipment cannot be ascertained, product serial numbers can be used to determine the approximate shipping date.)

Products, however, that failed due to misuse, accident, improper installation or unauthorized repair shall be treated as out of warranty and customers shall be billed for repair and shipping charges.
  
-DOA: AEWIN considers an item to be DOA if it fails within one month from shipping date. DOA cases should be referred first to our Sales & FAE who will analyze whether if it's simply a configuration problem. DOA cases are treated with the highest priority and items are replaced immediately and do not require the standard repair time.

 
RMA No. (AEWIN USE Only)
E-mail
Company Name
Contact Person
Telephone
Fax
Ship via Shipping Date
Item No
Part Number
Brand Name/Specification
All returns have to be accompanied by an RMA number.
Please kindly include a problem description tag on each model you return, thanks.
Please do not include accessories!! Please do not include the accessories such as manual, cables,CD-ROM when sending RMA, please send the box with goods only, thanks for your cooperation!
Signature
Date
Repair Engineer
Sales Representative
 
   
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