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　   Warranty Policy 　 　
 
 
　
　
Warranty Policy
　
All AEWIN's products include a one-year warranty from the date of shipment. Products that become defective during the warranty period shall be repaired or replaced subject to manufacturer's option. The warranty applies to normal product usage and does not cover products that have been modified or subjected to unusual electrical or physical stress. AEWIN is not liable to repair or replace defective goods caused by improper use or modified with unauthorized parts.

Customers are responsible for shipment of products returned for repair within the warranty period, whereas AEWIN assumes the shipping costs back to the customer.
The following will be charged:
1. The products under the warranty period, but made defective by improper use or physical or electrical stress that result in component damage. After accessing the damage, AEWIN has the right to decide to repair the returned product or not. AEWIN will inform the customer of there are charges for the repair and return of the product based on the evaluation.
2. Products out of warranty will be charged for the components/repair cost and the returning transportation charge.
3. AEWIN has the right to decide to repair or if they involve discontinued or non-inventoried components. Customer will be informed of options.

All returns have to be accompanied with an RMA number issued by AEWIN.
Please send the RMA Request Form by e-mail: rma@aewin.com.tw  or fax it to 886-2-8692-6655.
 
Return and Repair Procedures
　
1. Service contact
If you experience problems with our products, please consult our Technical Support first. It is very possible that they can provide a solution to the problem so that you do not need to return the product.

 2. Obtaining RMA Number
In the event of a incorrect RMA product number please contact your sales representative at AEWIN, distributor or other reseller. Problems encountered should be reported in detail on the Repair Information Form. Please note that error descriptions such as "does not work" and "failure" are not acceptable. We cannot start the repair without a detailed problem description.
In order to shorten the processing time, fill out the RMA request form and forward it to your corresponding AEWIN Representative. Please describe the problems encountered in detail on the RMA form. Note that error descriptions such as "does not work" and "failure" are not helpful or sufficient. We will require a detailed problem description.

 3. Returning Products to AEWIN
If it is necessary to return products for repair to AEWIN and only if this has been authorized by AEWIN your representative, send the goods without accessories (manual, cables, etc.), and remove unnecessary components from the board(s), such as CPUs and RAM. If you think these components might be the part of the problem and would like to include them, please note clearly which items are included. Make sure the completed RMA Form with the RMA Number is enclosed with the product. Customers should bear the forwarding charges; AEWIN will bear the return shipment charges. If you require an alternative shipping method, you will be responsible for any additional charges.
DOA (dead on arrival) items, and products being returned for restocking/replacement must be sent along with their original contents and packaging. Products which are incomplete or show signs of abuse or misuse will not be accepted.

 4. Repair Process Duration
For the products manufactured by AEWIN, shipment of less than 10 items will take approximately 14 working days to repair. For outsourcing products and returns of more than 30 AEWIN manufactured items, the repair process duration is subject to problem severity and original manufacturer’s policies. The specific duration is to be determined on a case-by-case basis.

 5. Applicable Service Fees
Certain product returns are subject to service charges. Service charges are applicable for all out-of-warranty items.
Refer to any questions to your sales representative.
6. Returning Repaired Units to Customers
Normally AEWIN ships RMA returns by DHL, UPS or FedEx can be arranged upon request. Should you require any special arrangements, please indicate this when you ship the items to us. Note that in such cases, additional costs are paid by the customer.
We will return each unit with a repair report, which shows the problem description, repair solution, and repair test environment.

Return for Credit
No credit will be issued after 30 days from the date of invoice. There may also be a charge for items missing from the original package. Products which are incomplete or show signs of abuse or misuse will not be accepted or credited. A 15% restocking fee will be applied except for evaluation units. If the product was purchased from an AEWIN distributor, please contact them for the issurance of any credit due.

Additional Information
If you have more questions regarding our warranty and repair and return policies after reviewing the Guidelines please do not hesitate to contact your AEWIN sales representative.
 
 
　
　
   
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